Booking & Deposit Terms
This is an English translation provided for convenience. The French version available at /cgv-reservation is the legally binding version.
1. Scope
These Booking Terms describe how a Customer reserves their move on the Mon Meilleur Déménageur platform (SIREN 891 840 704) after comparing the quotes received and choosing a Partner.
Mon Meilleur Déménageur is an online intermediation platform: it is not the carrier and is not a party to the moving contract, which is concluded directly and exclusively between the Customer and the chosen Partner. These Terms supplement the Consumer Terms of Sale.
2. Reserving the move
Once the Customer has compared the quotes received (up to 3 vetted Partners) and chosen one, the reservation is confirmed by:
- Electronic signature of the chosen Partner's quote via the platform (eIDAS-compliant);
- Payment of the deposit (§4).
The online signature of the quote together with the deposit payment constitute firm acceptance. A confirmation email is sent immediately.
3. Price and re-assessment
The price is the one stated in the quote signed with the chosen Partner, subject to the accuracy of the data declared by the Customer. If, on moving day, the actual volume exceeds the declared one by more than 15%, the chosen Partner may re-assess the price proportionally to the quote's m³ rate, or reschedule the excess portion. This clause is brought to the Customer's attention at signature (Article 1190 of the French Civil Code).
4. Deposit and balance
A deposit of up to 30% of the quote amount is paid at signature, collected by Mon Meilleur Déménageur via Stripe Connect under a collection mandate on behalf of the chosen Partner. Mon Meilleur Déménageur deducts its commission and remits the net amount to the Partner, and issues a receipt to the Customer on the Partner's behalf. The balance is paid directly by the Customer to the Partner on moving day, after signature of the delivery note.
For quotes signed from 16 November 2026, this deposit is arrhes within the meaning of Article L. 214-1 of the French Consumer Code and Article 1590 of the French Civil Code. During the 14-day withdrawal period, it is refunded within 14 days. Afterwards, a Customer who cancels the move before it starts forfeits the deposit and owes nothing more (save force majeure, where it is refunded); a Partner who cancels, or fails to perform on the agreed date without a postponement accepted by the Customer, returns twice the deposit (save force majeure, where the deposit is refunded in full). Bookings whose quote was signed before 16 November 2026 remain governed by the previous version, read together with the Partner's terms incorporated in the quote; in case of doubt about the nature of the sum paid, the interpretation most favourable to the Customer prevails (Article L. 211-1 of the French Consumer Code).
5. Right of withdrawal
14-day withdrawal period per Article L. 221-18 of the French Consumer Code. A move scheduled within this period starts only at the Customer's express request; the Customer who then withdraws owes an amount proportionate to the services already provided, and loses the right once the move has been fully performed (Articles L. 221-25 and L. 221-28, 1°).
Refund within 14 days of the withdrawal notice.
6. Performance
The move is performed by the chosen Partner, who is solely responsible for it (staff, equipment, insurance). The Customer undertakes to be present, to empty cupboards, fridge and washing machine, and to disclose any access constraints at signature.
Concealing constraints that delay performance may give rise to additional documented hourly invoicing by the Partner.
7. Claims (Article L. 224-63 Code de la consommation)
Reservations on lost, damaged or missing items must be:
- Noted on the delivery note at delivery;
- Confirmed by registered letter to the chosen Partner within 10 days (excl. public holidays).
Failure to comply: action time-barred per Article L. 224-63 of the French Consumer Code. Public policy rule, non-waivable.
8. Force majeure
Per Article 1218 of the French Civil Code. Including: natural disaster, declared sector strike, prefecture-ordered road closure, pandemic with restrictions.
The chosen Partner undertakes to notify the Customer and to propose rescheduling at no extra cost; failing that, the deposit is refunded in full within 14 days.
9. Personal data
Per Privacy Policy. Hosted in the EU. Retention per legal periods (10 years for accounting per Article L. 123-22 of the French Commercial Code).
10. Mediation and disputes
Consumer mediator per /en/mediation. The EU ODR platform was discontinued on 20 July 2025 (Regulation (EU) 2024/3228); for cross-border EU disputes, the European Consumer Centre France (europe-consommateurs.eu) can assist you at no cost.
11. Governing law and jurisdiction
French law. Competent French courts per Article R. 631-3 of the French Consumer Code.
12. Contact
contact@monmeilleurdemenageur.fr
Last updated: 16 November 2026.