Privacy Policy
This is an English translation provided for convenience. The French version available at /politique-confidentialite is the legally binding version.
This Privacy Policy describes how Mon Meilleur Déménageur ("we") processes personal data collected through the website monmeilleurdemenageur.fr, in accordance with Regulation (EU) 2016/679 (the "GDPR") and the French Data Protection Act.
Identity of the controller
The controller is Mon Meilleur Déménageur, a French company registered under SIREN 891 840 704, with its registered office in France. Mon Meilleur Déménageur operates under NAF/APE code 4942Z, with a valid road transport licence and the "Mon Meilleur Déménageur" trademark registered with INPI.
Data Protection Officer
Mon Meilleur Déménageur has designated a Data Protection Officer (DPO) who may be contacted at any time at contact@monmeilleurdemenageur.fr for any question relating to the processing of personal data or the exercise of rights described below.
Categories of personal data collected
Depending on the use of the Website, Mon Meilleur Déménageur may process the following categories of personal data:
- Identification data: first name, last name, postal address, email, phone number;
- Move-related data: origin and destination addresses, volume, inventory, dates, services requested;
- Account data: authentication identifiers, login history, account preferences;
- Transactional data: quote references, payment status, deposit history (payment card details are processed exclusively by Stripe and never stored by Mon Meilleur Déménageur);
- Communication data: messages exchanged with Partners and with Mon Meilleur Déménageur;
- Technical data: IP address, browser type, device identifiers, anonymised browsing logs;
- Audience data (subject to consent): page views, conversion events, performance metrics.
Purposes and legal bases
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Operating the matchmaking service | Performance of a contract (Art. 6(1)(b)) |
| Verifying Partner onboarding (KYC) | Legal obligation (Art. 6(1)(c)) |
| Processing deposits via Stripe | Performance of a contract |
| Detecting fraud, abuse, duplicates | Legitimate interest (Art. 6(1)(f)) |
| Sending transactional emails | Performance of a contract |
| Sending newsletters | Consent (Art. 6(1)(a)) |
| Audience measurement | Consent |
| Responding to user requests | Legitimate interest |
| Complying with accounting obligations | Legal obligation |
Data retention durations
Personal data is retained only for the time strictly necessary, in accordance with CNIL recommendations:
- Active account data: for the duration of the account, then archived for 3 years after the last activity;
- Quote requests not converted: 36 months from the last contact;
- Contractual and accounting data: 10 years (Article L. 123-22 French Commercial Code);
- Authentication and security logs: 12 months;
- Newsletter subscribers: until withdrawal of consent or 3 years of inactivity;
- Cookie consent records: 13 months;
- Mediation files: 5 years after closure.
Recipients of data
Personal data is accessible only to authorised Mon Meilleur Déménageur personnel under confidentiality obligations, to the verified Partner(s) selected to handle a given quote request, and to the following technical sub-processors bound by data processing agreements compliant with Article 28 GDPR:
- Supabase Inc. — database hosting and authentication (EU region instance);
- Vercel Inc. — application hosting and edge delivery (with Standard Contractual Clauses for any incidental US transfer);
- Stripe Payments Europe Ltd. — payment processing and Stripe Connect escrow;
- Twilio Ireland Ltd. — voice, SMS and call masking infrastructure;
- Resend, Inc. — transactional and lifecycle email delivery.
Personal data may also be communicated to competent authorities upon a duly motivated legal request.
International transfers
Mon Meilleur Déménageur's primary data storage and processing infrastructure is located within the European Economic Area (EEA). Where a sub-processor is established outside the EEA, transfers are governed by the European Commission's Standard Contractual Clauses (Decision 2021/914) and complemented by additional safeguards.
User rights
In accordance with Articles 15 to 22 GDPR, every data subject has the right to:
- Access their personal data;
- Request rectification of inaccurate or incomplete data;
- Request erasure of their data (right to be forgotten);
- Request restriction of processing;
- Obtain portability of data provided to Mon Meilleur Déménageur;
- Object to processing based on legitimate interest;
- Withdraw consent at any time, without retroactive effect;
- Provide directives concerning the fate of their data after death (Article 85 of the French Data Protection Act).
How to exercise rights
Requests may be addressed to the DPO at contact@monmeilleurdemenageur.fr or by post to the registered office of Mon Meilleur Déménageur. To prevent any fraudulent request, Mon Meilleur Déménageur may request a copy of an identity document, destroyed immediately after verification.
Mon Meilleur Déménageur undertakes to respond within one (1) month, extendable by two (2) months for complex requests in accordance with Article 12(3) GDPR.
Complaint to the CNIL
Without prejudice to any other remedy, every data subject has the right to lodge a complaint with the French Data Protection Authority (CNIL): 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, or via www.cnil.fr.
Cookies
The use of cookies and similar technologies on the Website is described in the Cookies Policy.
Last updated: 23 May 2026.