Terms of Sale (B2C)
This is an English translation provided for convenience. The French version available at /cgv is the legally binding version.
1. Purpose and parties
These Consumer Terms of Sale govern the contractual relationship between Mon Meilleur Déménageur, SIREN 891 840 704, and any natural person using the Mon Meilleur Déménageur platform to obtain moving quotes ("the Customer").
Mon Meilleur Déménageur operates a single service: a regulated online intermediation platform that matches Customers with vetted Partners. Mon Meilleur Déménageur is not a carrier and is not a party to the moving contract, which is concluded directly and exclusively between the Customer and the chosen Partner.
2. Description of the matchmaking service
Mon Meilleur Déménageur verifies, at Partner onboarding, the following documents:
- Kbis extract less than 3 months old;
- RC pro insurance covering moving operations;
- Transport licence (domestic or EU Community licence);
- URSSAF clearance certificate;
- Bank details (RIB).
Mon Meilleur Déménageur acts as a regulated intermediary and, for the deposit, as a payment-collection agent on behalf of the Partner. The moving contract is concluded directly between Customer and Partner.
3. Quote request and matching
The Customer submits a request via the platform. Mon Meilleur Déménageur verifies (phone number checked by an SMS code, anti-bot, 30-day anti-duplicate window) Once validated, the request is offered to vetted Partners covering the departure area and the volume. When a Partner takes it on, the Partner becomes the Customer's contact for a while and commits to calling quickly: the platform's target is a first call within 30 minutes. If the Partner does not follow up, the request is automatically made available again to the other Partners, with no action from the Customer.
4. Contract conclusion
The contract is formed between the Customer and the chosen Partner upon electronic signature of the quote via the platform (eIDAS-compliant): the online signature of the quote together with the deposit payment constitute firm acceptance. Prices are inclusive of VAT.
5. Right of withdrawal
Per Article L. 221-18 of the French Consumer Code, the Customer benefits from a 14-day withdrawal period from the day after signature, except that a move performed within this period at the Customer's express request gives rise to an amount proportionate to the services already provided, and that the right is lost once the move has been fully performed (Articles L. 221-25 and L. 221-28, 1°).
6. Deposit
A deposit of up to 30% of the quote amount may be required at signature. Mon Meilleur Déménageur collects it via Stripe Connect under a collection mandate on behalf of the chosen Partner: it deducts its commission and remits the net amount to the Partner, and issues a receipt to the Customer on the Partner's behalf. The balance is paid directly by the Customer to the Partner on moving day.
For quotes signed from 16 November 2026, this deposit is arrhes within the meaning of Article L. 214-1 of the French Consumer Code and Article 1590 of the French Civil Code. During the 14-day withdrawal period, it is refunded within 14 days. Afterwards, a Customer who cancels the move before it starts forfeits the deposit and owes nothing more (save force majeure, where it is refunded); a Partner who cancels, or fails to perform on the agreed date without a postponement accepted by the Customer, returns twice the deposit (save force majeure, where the deposit is refunded in full). Bookings whose quote was signed before 16 November 2026 remain governed by the previous version, read together with the Partner's terms incorporated in the quote; in case of doubt about the nature of the sum paid, the interpretation most favourable to the Customer prevails (Article L. 211-1 of the French Consumer Code).
7. Performance and liability
Performance is the sole responsibility of the chosen Partner. Reservations on lost or damaged items must be noted on the delivery note and confirmed by registered letter within 10 days per Article L. 224-63 of the French Consumer Code.
8. Mon Meilleur Déménageur's liability
Mon Meilleur Déménageur's liability is strictly limited to its role as matchmaking intermediary and payment-collection agent on behalf of the Partner, capped at the commission received on the disputed file.
9. Personal data
Described in the Privacy Policy. Data stored on EU servers. GDPR rights: contact@monmeilleurdemenageur.fr.
10. Consumer mediation
After a written complaint and 60 days without resolution, the Customer may refer the matter, at no cost, to the consumer mediator. Details on the Mediation page. The EU ODR platform was discontinued on 20 July 2025 (Regulation (EU) 2024/3228); for cross-border EU disputes, the European Consumer Centre France (europe-consommateurs.eu) can assist at no cost.
11. Governing law and jurisdiction
These Terms are governed by French law. Per Article R. 631-3 of the French Consumer Code, the Customer may seise the court of their domicile.
Last updated: 16 November 2026.