Partner General Terms and Conditions (B2B)
This is an English translation provided for convenience. The French version available at /cgu-partenaires is the legally binding version.
1. Purpose
These Partner T&Cs govern the relationship between Mon Meilleur Déménageur (SIREN 891 840 704) and any moving professional ("Partner") subscribing to a paid subscription on the Mon Meilleur Déménageur platform.
These are B2B terms, not subject to consumer protection regime.
2. Eligibility and onboarding
The Partner must provide and keep up to date:
- Kbis extract under 3 months;
- RC pro insurance certificate covering moving operations;
- Transport licence (domestic or EU Community licence) per the French Transport Code (Code des transports);
- URSSAF clearance under 6 months;
- Bank details (RIB).
Mon Meilleur Déménageur verifies SIRET in real time via the INSEE Sirene API. A Calendly onboarding interview is mandatory before activation.
3. Subscription and commission
3.1 Monthly subscription
Monthly subscription giving access to a quota of positionings, depending on the plan chosen: Starter — €149/month (8 positionings), Pro — €299/month (20 positionings), Premium — €599/month (50 positionings), Unlimited — €1,199/month (unlimited positionings) — all prices excluding VAT. Automatic monthly renewal by SEPA or card. Downgrade or termination subject to 30-day notice.
3.2 Commission on signed contracts
In addition to the subscription, Mon Meilleur Déménageur charges a commission of 17% (excluding VAT) plus 20% VAT, calculated on the ex-VAT amount of each signed move contract. The commission is payable by the Partner and is due only when a contract is signed. It covers customer acquisition, platform operation, payment collection, marketplace regulation and Factur-X invoicing.
The commission is deducted from the client's deposit, which Mon Meilleur Déménageur collects on the Partner's behalf; the net amount is remitted to the Partner and a receipt (not an invoice) is issued to the client on the Partner's behalf. The balance is paid directly by the client to the Partner on moving day, with no commission on it.
For quotes signed from 16 November 2026, the client's deposit is arrhes (Article L. 214-1 of the French Consumer Code, Article 1590 of the French Civil Code): if the client cancels the move outside the withdrawal period and save force majeure, the Partner keeps the deposit; if the Partner cancels a signed move or fails to perform without a postponement accepted by the client, save force majeure, it returns twice the deposit to the client. Moves whose quote was signed before 16 November 2026 remain governed by version 2.1.
4. Quote template and platform usage
Mandatory use of the Mon Meilleur Déménageur quote template. All communications (calls, video, chat, documents) must transit via the Mon Meilleur Déménageur platform.
Any off-platform attempt (sharing personal contacts, parallel quote) triggers:
- Immediate account suspension;
- A contractual penalty of €1,500 per detected occurrence (liquidated damages per Article 1231-5 of the French Civil Code).
5. Payouts via Stripe Connect
The Partner must onboard a Stripe Connect Express account at activation. Once the client has paid the deposit, Mon Meilleur Déménageur deducts its commission and remits the net amount to the Partner within 2–7 business days (subject to any dispute hold under section 7).
Monthly Factur-X compliant invoice issued by Mon Meilleur Déménageur.
6. Quality scoring and obligations
Partner undertakes to:
- Respond to positioned leads within the 30-minute first call timer;
- Honour any signed contract;
- Maintain NPS above 0 on rolling 6-month;
- Update insurance and documents proactively.
Quality scoring 0-100 recalculated weekly with 5-point hysteresis. Below 40 for 30 days: written warning. Below 30 for 60 days: suspension.
7. Disputes with Customers
Partner undertakes to cooperate in good faith, provide documents within 7 days of request, and submit to mediation per /en/mediation.
Mon Meilleur Déménageur may retain the deposit pending dispute outcome, max 60 days.
8. Suspension
Mon Meilleur Déménageur may suspend in case of:
- Missing mandatory document for over 15 days;
- Score below 30 for 60 days;
- Serious breach (poaching, fraud, harassment);
- Court decision affecting operation.
9. Termination
Either party may terminate with 30-day written notice by registered letter or via the Partner area. Subscription remains payable during notice.
Any change to these terms is notified to the Partner by e-mail at least 15 days before it takes effect. A Partner who refuses the change may terminate at no cost before the change takes effect, by e-mail to contact@monmeilleurdemenageur.fr; termination then takes effect on the date the Partner chooses, no later than 15 days after receiving the notification (Article 3(2) of Regulation (EU) 2019/1150). If the Partner does not state a date, termination takes effect on the day the platform receives the request. No subscription payment is taken after the request is received: if a renewal falls before the effective date, the Partner keeps access without paying until that date. The period already paid remains due and is not refunded pro rata.
Mon Meilleur Déménageur may terminate without notice for serious breach (bankruptcy, licence withdrawal, fraud, repeated poaching).
10. Personal data
Partner is data controller for Customer data post-signature. Mon Meilleur Déménageur is processor per Article 28 GDPR. DPA concluded between parties.
11. Intellectual property
Mon Meilleur Déménageur platform, source code, brand, logos remain Mon Meilleur Déménageur's exclusive property. Partner granted non-exclusive, non-transferable usage right.
12. Liability
Mon Meilleur Déménageur's liability capped at total fees paid by Partner over the 12 months preceding the loss-generating event. Excludes indirect damages.
13. Governing law and jurisdiction
French law. Exclusive jurisdiction: Commercial Court of Paris, even for multiple defendants, third-party claims or summary proceedings.
14. Contact
contact@monmeilleurdemenageur.fr
Last updated: 16 November 2026.