Frequently asked questions about moving in France with Mon Meilleur Déménageur

We have collected the questions that come up most often from customers preparing a move in France — both French residents and internationals settling in or relocating within the country. If you cannot find your answer here, our team replies to every email within one business day at contact@monmeilleurdemenageur.fr.

How much does a move in France cost?

It depends on volume, distance, floor access, and time of year. As a rough guide, a domestic move within the same city for a small one-bedroom apartment (around 15 m³) typically falls between 600 and 1,200 euros including VAT. A three-bedroom family move (around 35 m³) within mainland France runs between 1,800 and 3,500 euros depending on distance. Peak season (June to September) adds 15 to 25 percent. The only way to get an accurate figure is a written quote; a detailed inventory, taken with your mover by phone, by video or at a home visit, makes it more accurate. Requesting quotes through Mon Meilleur Déménageur costs you nothing.

How does Mon Meilleur Déménageur work?

Mon Meilleur Déménageur is a regulated moving brokerage. You submit your moving details through our online form. Our team qualifies your request, then offers it to vetted partner moving companies in your area; no more than three of them can take it on. The platform's target is a first call within 30 minutes of a company taking it on; it then sends you a written quote. You compare, choose, and sign directly with the company you prefer. Mon Meilleur Déménageur provides secure online payment of your deposit and a structured claims process for the platform itself.

How are movers vetted?

Every moving company in the Mon Meilleur Déménageur network has been individually approved before being allowed to receive any customer request. We require: a Kbis extract less than three months old, a professional liability insurance certificate explicitly covering moving operations, a road transport licence (domestic licence for light vehicles or EU Community licence for heavy vehicles), an URSSAF compliance certificate, and a video interview with the founder of the company. We re-check these documents annually.

What happens if something goes wrong?

If you have a problem with your move — damage, delay, missing items, or a dispute over price — first contact the moving company directly in writing: it is your contracting party, and its details are on your quote. If there is no reply or you are not satisfied, you can refer the dispute, at no cost to you, to the mover's own consumer mediator, whose details appear on its quote and terms of sale. For a complaint about the platform itself, write to contact@monmeilleurdemenageur.fr.

How do I cancel or change my quote?

You can cancel or modify your request at any time before signing a contract by writing to contact@monmeilleurdemenageur.fr. There is no cost and no obligation at the quote stage. After you have signed a contract with a moving company, cancellation conditions depend on the contract itself and on French consumer law. For moves arranged at distance, you typically benefit from a 14-day withdrawal period unless the move is scheduled within that window and you have explicitly waived the right.

How much does the service cost the customer?

Nothing. Submitting your request, receiving written quotes from up to three vetted moving companies, and using our platform to compare them costs you nothing. You are under no obligation to choose any of the quotes you receive. Mon Meilleur Déménageur is paid by the moving companies through a fixed subscription and a transparent commission on signed contracts — not by customers.

When do I have to pay?

You pay nothing until you choose a moving company and sign a contract. At that point, the partner mover typically requests a deposit of around 30 percent of the total price, which you pay online, through secure payment. The balance is paid on or shortly after moving day, according to the contract you signed. French consumer law guarantees that any deposit corresponding to services not delivered must be refunded.

Are my personal data protected?

Yes. Mon Meilleur Déménageur is registered as a data controller under French and European data protection law (GDPR). We collect only the information needed to qualify your moving request and pass it to a small number of vetted partners. We do not sell your data and we do not share it with marketing affiliates. You can exercise your GDPR rights at any time by writing to contact@monmeilleurdemenageur.fr.

Do you operate at weekends?

Many of our partner moving companies operate on Saturdays, and a smaller number accept Sunday and bank holiday moves with a surcharge typically between 25 and 50 percent. Weekend availability varies by region: it is common in Paris and the major metropolitan areas, less so in smaller cities. If you need a weekend move, mention it in the form — your request will be routed only to partners who confirm availability.

Do you handle international moves?

Yes, for both outbound moves from France and inbound moves to France. Our network includes partners with the appropriate international transport authorisations (community licence) and customs experience for moves within the EU, to and from the UK, Switzerland, and selected international destinations. International moves require a more detailed inventory, customs declarations for non-EU destinations, and longer lead times — typically 10 to 12 weeks for sea freight and 6 to 8 weeks for road.

How many partners receive my request?

A maximum of three. This is a deliberate design choice that differentiates Mon Meilleur Déménageur from most platforms. Competing services typically dispatch your details to five or six companies. Capping distribution at three means each partner reviews your file properly, replies in writing, and takes the conversation seriously.

What is the procedure in case of a dispute?

Step one: a written complaint to the mover, your contracting party. Step two: if there is no reply or the reply is unsatisfactory, a referral, at no cost to you, to the mover's own consumer mediator (articles L. 612-1 and following of the French Consumer Code), within one year of your complaint. Step three: the mediator's proposal is not binding; a conciliateur de justice and the courts remain available at any point. Mon Meilleur Déménageur does not appoint a consumer mediator of its own.