Contact Mon Meilleur Déménageur
Email is our primary channel. Every conversation is logged. Replies within one business day for general enquiries.
Whether you are a customer preparing a move, a moving company applying to join our network, a journalist working on a story, or a regulator following up on a complaint, this page lists the correct email address and the response time you can expect. We do not publish a phone hotline for general enquiries — written contact protects both parties and is required for any claim.
Direct contacts
General enquiries — contact@monmeilleurdemenageur.fr. Use this for questions about your quote, the platform, or anything that does not fit the categories below. We reply within one business day.
Partner applications — contact@monmeilleurdemenageur.fr. Moving companies wishing to apply to the Mon Meilleur Déménageur network should send their Kbis, RC pro certificate, transport licence, and URSSAF attestation to this address.
Press and media — contact@monmeilleurdemenageur.fr. Journalists, researchers, and industry analysts can reach our communications team here.
Complaints — contact@monmeilleurdemenageur.fr. For any issue with a move that you have not been able to resolve directly with your moving company.
Data protection and GDPR — contact@monmeilleurdemenageur.fr. For any request related to your personal data: access, rectification, erasure, portability, restriction, or objection. Our Data Protection Officer replies within one month, as required by GDPR article 12.
Billing — contact@monmeilleurdemenageur.fr. For invoice copies, billing address corrections, VAT questions, and accounting queries.
How to reach us
Email is our primary and preferred channel. Every conversation is logged, every commitment is in writing, and every claim has an audit trail. For your move itself, your day-to-day contact is the moving company you signed with — they have your phone number and you have theirs. Mon Meilleur Déménageur steps in only when the relationship needs an intermediary.
Litigation and legal claims — step by step
If something has gone wrong with your move (delay, damage, missing items, price disagreement, or unprofessional behaviour), follow this three-step process. It is the same process used by the consumer ombudsman and gives you the strongest possible position in case of escalation.
Step 1 — Contact your moving company directly, in writing. Send an email or a registered letter to the company that carried out your move, describing the problem precisely with dates, photographs if relevant, and the resolution you are asking for. French consumer law requires you to give the professional a fair chance to fix the issue before any external escalation.
Step 2 — Give the mover a reasonable time to reply: in practice, one to two months. If there is no reply or the reply is unsatisfactory, you can refer the dispute, at no cost to you, to the mover's own consumer mediator (articles L. 612-1 and following of the French Consumer Code), within one year of your written complaint. The mover must give you its mediator's contact details (Article L. 616-1 of the French Consumer Code).
Step 3 — The mediator's proposal is not binding: you may accept or refuse it. You retain at all times access to a conciliateur de justice (conciliateurs.fr) and to the competent French court.
Consumer mediation
Mon Meilleur Déménageur does not appoint a consumer mediator of its own. The platform's service costs you nothing; the paid contract binds you to the mover, who must give you the details of the consumer mediator it belongs to. For any complaint about the platform itself (website, account, messaging, online deposit payment), write to contact@monmeilleurdemenageur.fr: acknowledgement within 48 business hours, reply within 15 days.
Legal notifications
Any formal legal notification (mise en demeure, huissier service, regulatory request) must be sent by registered post with acknowledgement of receipt to the registered office of Mon Meilleur Déménageur, the address of which is listed on our Legal Notice page.